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OT Resilience in Action: A Framework for Utilities

Presenters:

Bill Lawrence

Sid Schaffer

This talk argues that security failures persist because organizations don’t clearly define what “good” actually looks like. Without a concrete target state, teams operate in ambiguity—making progress hard to measure and easy to misinterpret.

Key takeaways

  • No clear definition of success
    • What does “secure enough” mean?
    • Most organizations can’t answer that concretely
    • Without a target, efforts drift
  • Teams operate in ambiguity
    • Goals are vague or constantly shifting
    • Different stakeholders define success differently
    • This creates misalignment and confusion
  • Progress is hard to measure
    • Without a defined end state, metrics become arbitrary
    • Teams track activity instead of outcomes
    • Leadership gets an unclear picture of risk
  • Frameworks don’t solve this alone
    • Standards provide structure
    • But don’t define what success looks like in your environment
    • Organizations still need to translate them into concrete goals
  • Clarity enables prioritization
    • When you know what “good” looks like, decisions get easier
    • Trade-offs become explicit
    • Resources can be focused where they matter most

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